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Real people, not a ticket black hole. Most questions are answered the same day.
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One address, everything
Missing offer credit, delivery questions, account issues, game requests, advertiser partnerships, press and legal — it all reaches the same inbox.
partnerships@freewowgold.comWhat to include for a missing-credit claim
Networks reject vague claims, so give us everything up front and we'll get it resolved first try:
- The exact offer name as it appeared on the wall
- Date and approximate time you completed it (with your timezone)
- Which tab it came from — surveys, game trials, app installs
- A screenshot of the confirmation screen, receipt or confirmation email
- Your registered account email
We will never ask for your game password.
Delivery only ever needs a character name and realm. Anyone requesting account credentials,
authenticator codes or recovery information is impersonating us — forward it to
partnerships@freewowgold.com and delete it.
Response times
| Request type | Typical first reply |
|---|---|
| Delivery status | Under 4 hours |
| Missing offer credit | 1 business day |
| Network claim resolution | 3–14 days |
| Account closure / data request | Under 30 days |
| Partnerships | 2 business days |